GemExhibit Software Solutions (“GemExhibit,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.gemtrademanager.com, use our mobile applications, or engage with our services (collectively, the “Site”).

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, billing/shipping address, company details, and other information you provide when registering or contacting us.

Account & Transaction Data

• Login credentials, purchase history, invoices, orders, quotations, and other records related to your use of GemExhibit ERP.

Financial Data

• Payment details (e.g., card type, expiration date). Payment processing is handled by trusted third-party providers (e.g., Stripe), and we do not store full payment card information.

Device & Technical Data

• IP address, browser type, operating system, device identifiers, access times, and pages visited.

Mobile Application Data

• With your permission, we may collect location data, push notification preferences, and device access (e.g., camera, storage).

Cookies & Tracking Data

• We use cookies, tracking pixels, and analytics tools (such as Google Analytics) to improve functionality and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Provide and manage your account and services.

• Process orders, payments, and transactions.

• Send important updates, confirmations, or promotional materials.

• Improve and personalize your user experience.

• Respond to customer inquiries and support requests.

• Monitor and analyze usage trends.

• Detect and prevent fraud, unauthorized access, or illegal activity.

• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. However, we may share it in the following cases:

• Service Providers: With third-party partners for payment processing, hosting, analytics, email delivery, and customer support.

• Business Transfers: If GemExhibit is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

• Legal Obligations: To comply with applicable laws, regulations, or valid legal processes.

• With Your Consent: When you explicitly authorize us to share your information.

4. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA), including:

• Access to the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your personal data.

• Opt-out of marketing communications.

• Withdraw consent for specific data uses.

To exercise these rights, please contact us at support@thegemexhibit.com.

7. Cookies & Tracking

You may control cookies through your browser settings. Disabling cookies may affect the functionality of our Site. For details, see our [Cookie Policy].

8. Children’s Privacy

Our services are not directed to children under 13 (or the applicable minimum age in your country). We do not knowingly collect data from children. If you believe we have done so, please contact us, and we will delete it.

9. International Users

If you access our Site from outside [Insert Company Jurisdiction], your information may be processed and stored in countries where data protection laws may differ from those in your region.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

support@thegemexhibit.com